Frequently Asked Questions
Practical answers to help you prepare an enquiry, confirm an order and plan your shipment.
Products & Customization
What products do you supply?
Our product catalogue includes electrical boxes and cabinets, switchgear, busbar trunking, custom sheet metal work, mild hyperbaric oxygen chambers and construction-related metal products. Confirm the scope of your enquiry with our team.
Can you manufacture from drawings or samples?
Yes. Drawing- and sample-based customization enquiries are welcome, including OEM/ODM cooperation. Feasibility and final specifications are confirmed before order acceptance.
Can packaging carry our logo?
Neutral packaging or custom logos and labels can be discussed for your order.
What certifications are available?
Please specify the exact product, standard and destination market. Available certificates and their applicability must be checked for the specific model; certification is not assumed across the catalogue.
Can you provide a catalogue?
An electronic catalogue can be requested from our team.
Can you sign an NDA?
An NDA can be discussed to protect confidential drawings and project information before sharing sensitive material.
Quotation & Payment
How do I obtain a quotation?
Send the product name or reference, drawings, dimensions, material requirements and quantity to [email protected]. Include your email and destination so the team can review the enquiry.
Why is the listed price 1?
Prices of 1 are quotation placeholders. The final price is based on confirmed specifications, quantities and commercial terms.
Which trade terms can be discussed?
EXW, FOB, CIF and DDP enquiries are supported. Confirm the selected term and delivery location in the quotation. The company FAQ identifies Shenzhen as the shipping port.
What payment method is available?
The company FAQ specifies T/T. Deposit, balance and payment milestones are agreed in the accepted quotation or contract.
Can you provide a proforma invoice?
Yes. A proforma invoice can be provided for payment and transaction documentation.
Samples & Production
Can we request a sample?
Yes. The supplied FAQ gives a planning estimate of 30 days for mild hyperbaric oxygen chamber samples, and 7–10 days for electrical boxes and non-standard sheet metal samples. Confirm scope, cost and timing for your order.
What is the production lead time?
The supplied FAQ gives planning estimates of 30–40 days for oxygen chamber bulk orders and 10–30 days for electrical boxes and non-standard sheet metal. Actual timing depends on the confirmed order.
Do you carry stock?
Some regular models may be available from stock. Ask the team to confirm availability of your exact configuration and quantity.
Can different models be combined in an order?
Mixed-model orders can be discussed. Confirm quantities, packaging and shipment arrangements with our team.
Shipping & Partnerships
Which markets do you serve?
International enquiries are welcome. Destination-specific product and import requirements must be confirmed before ordering; no fixed country coverage is promised here.
How can an order be shipped?
Air, sea and express arrangements can be discussed according to the order and destination. Cost and transit time require confirmation.
Do you work with distributors?
Long-term partnership and distributor enquiries are welcome. Pricing and support arrangements are agreed individually.
Can we visit the factory?
Visits to the Foshan, Guangdong facility can be arranged by appointment.
After-Sales & Support
Are manuals or operation videos available?
PDF manuals and operation videos can be requested where applicable to the supplied product.
Is training available?
Remote training can be discussed where applicable. Confirm the scope and format before ordering.
How is after-sales support handled?
The company FAQ states warranty support and possible return, exchange or replacement remedies for quality issues. Exact coverage, procedure, costs and warranty duration must be agreed for the order.
Ready to discuss your project?
Send product references, drawings, dimensions, materials, quantity and destination. Our team will review your requirements for a project-specific quotation.
Request a Quotation